Terms of Service

1. Provider identification

The operator and provider of the Foldwire platform (hereinafter “Provider” or “Foldwire“) is:

• Business name: Mgr. Andrej Garaj — UX Dizajn
• Place of business: Bystrická 2479/16, 902 01 Pezinok, Slovak Republic
• Business ID: 54 694 493
• Trade register: District Office Pezinok, no. 130-28893
• Business activity: Design services
• Contact: [email protected]
• Website: app.foldwire.com

2. Definitions

• Platform — the Foldwire web application available at app.foldwire.com, including all its features and API interfaces.
• Space — an isolated area on the Platform created for one team or football club, managed by the Administrator.
• Administrator — the User who created the Space, entered into an agreement with the Provider, and is responsible for managing the Space and keeping records of Players personal data.
• Player — a team member invited by the Administrator into the Space, who has access to the Platform via their own account or is registered by the Administrator without independent access.
• User — any person who accesses the Platform (Administrator or Player).
• Subscription — the paid or free (trial) entitlement of the Administrator to use the Platform under the chosen plan.
• Terms — these general terms of use of the Platform.

3. Subject matter and formation of the contract

3.1 Foldwire is a web platform for managing amateur football clubs and teams. It provides tools for player management, training attendance and payment tracking, event organisation with RSVP, lineup management and team communication.

3.2 Formation of contract. The contract between the Administrator and the Provider is formed at the moment of creating a Space and accepting these Terms. By continuing to use the Platform after an update to the Terms, the Administrator expresses agreement with the updated version.

3.3 By registering, the Administrator confirms they have read these Terms and the Privacy Policy and agrees to them in full. Registration requires the provision of accurate, current and complete information.

4. Right of withdrawal (consumers)

4.1 If the Administrator is a natural person — consumer, they have the right to withdraw from the contract without stating a reason within 14 days of entering into the contract by sending a notice to [email protected] or by post to the Provider address.

4.2 Exception for immediate delivery of the digital service. The Administrator-consumer expressly agrees that access to the Platform (digital service) be made available immediately after registration, before the 14-day withdrawal period expires. The Administrator acknowledges that by giving this consent they lose the right of withdrawal once the digital service has been fully delivered.

4.3 The right of withdrawal does not apply to Administrators who enter into the contract in the course of their business activity.

5. Platform features and digital service

5.1 The Platform provides, within the Subscription, the following main features: player and contact data management, training and attendance records, calculation and tracking of monthly training payments, event organisation with RSVP, lineup management, team chat and email notifications.

5.2 Updates. The Provider continuously updates and improves the Platform. The Administrator acknowledges that certain features may be modified, suspended or replaced by new ones. Significant changes will be communicated by email.

5.3 Compatibility. The Platform is a web application optimised for modern browsers (Chrome, Firefox, Safari, Edge in current versions). The Provider does not guarantee functionality on outdated or unsupported browsers.

5.4 The Platform does not process financial transactions. It serves exclusively as a record-keeping tool for training payments — recording which payments have been made and in what amounts based on player attendance. Actual payments occur directly between the Administrator and Players outside the Platform.

6. Administrator obligations

6.1 Data accuracy. The Administrator bears sole responsibility for the accuracy, completeness and currency of all data entered into the Space. Foldwire is not liable for damages caused by incorrect or incomplete data.

6.2 Player consent. The Administrator warrants that prior to entering Players personal data they have obtained informed consent or another valid legal basis under GDPR. They are responsible for fulfilling the obligations of a data controller towards Players within their Space.

6.3 Protection of credentials. The Administrator must protect login credentials from unauthorised access and immediately report any suspected misuse to [email protected].

6.4 Content moderation. The Administrator oversees content published in the Space (chat messages, comments, attachments) and must promptly remove any content that violates law, good morals or these Terms.

7. Content and conduct rules

7.1 Each User undertakes not to publish or distribute on the Platform:

• content contrary to the law of the Slovak Republic or the EU,
• offensive, defamatory, discriminatory or hateful content,
• unsolicited advertising, spam or commercial offers,
• content infringing third-party intellectual property rights,
• content interfering with the privacy or personal rights of others.

8. Subscription, pricing and payment

8.1 Trial period. Every new Space has a 120-day free trial period with access to all Platform features. After expiry, premium features are available only with an active Subscription.

8.2 Pricing. Current Subscription pricing is published at Upgrade. All prices are shown excluding VAT unless stated otherwise.

8.3 Billing. Invoices are issued and delivered electronically to the Administrator email address. Payment is due within 14 days of issue. If payment is overdue by more than 10 days, the Provider may suspend access to the Platform.

8.4 Automatic renewal. The Subscription renews automatically for the next period unless cancelled by the Administrator before the end of the current period via Platform settings or by email to [email protected]. Foldwire will send a renewal reminder at least 14 days before the end of the Subscription.

8.5 Price changes. Foldwire reserves the right to change Subscription pricing; the Administrator will be notified by email at least 30 days in advance. If the Administrator disagrees, they may cancel the Subscription before the change takes effect. Continued use of the Platform after the change takes effect is deemed acceptance of the new price.

8.6 Refunds. Subscription fees paid are non-refundable unless the Provider and Administrator have expressly agreed otherwise or as required by law.

9. Termination and deletion of Space

9.1 Termination by the Administrator. The Administrator may cancel the Space at any time via Platform settings. The notice period equals the remainder of the current Subscription period, after which the Space will be deactivated. Cancellation results in permanent deletion of all associated data within 30 days.

9.2 Termination by the Provider. Foldwire reserves the right to terminate the contract and/or suspend Space access without refund in the event of: serious or repeated breach of these Terms, provision of false registration data, non-payment of an invoice under clause 8.3, or conduct that damages the Platform, other Users or the Provider.

10. Complaints and defects

10.1 The Administrator has the right to complain about defects in the Platform, i.e. situations where the Platform does not function in accordance with these Terms or the User reasonable expectations.

10.2 Complaints must be submitted by email to [email protected] with a description of the defect. The Provider will confirm receipt within 3 working days and resolve the complaint within 30 days.

11. Availability and technical changes

Foldwire is committed to ensuring the proper functioning of the Platform and resolving technical issues without undue delay. The Provider reserves the right to temporarily suspend the Platform for planned maintenance — Administrators will be notified in advance of planned outages exceeding 2 hours. Unplanned outages of up to 2 hours do not constitute a defect and give rise to no claim for damages. The Provider is not liable for outages caused by third parties (internet providers, cloud infrastructure, force majeure).

12. Intellectual property

All components of the Platform created by the Provider — including design, source code, logo and texts — are protected by applicable intellectual property law. Users may not copy, reverse-engineer, distribute or commercially exploit the Platform without prior written consent from Foldwire. Content uploaded by Administrators or Players (photos, texts, files) remains the property of the respective User. The Provider processes it solely for the purpose of providing Platform services.

13. Limitation of liability

Foldwire is not liable for: damages caused by incorrect or incomplete data entered by the Administrator; content published by Users in the Space; outages caused by force majeure, internet failures or third-party infrastructure; financial transactions between the Administrator and Players outside the Platform; data loss caused by the Administrator own actions.

Foldwire total liability for direct damages in any individual case is limited to the fees paid by the Administrator in the 12 months preceding the damage. This limitation does not apply in cases of intentional misconduct or gross negligence by the Provider.

14. Changes to the Terms

Foldwire may update these Terms at any time. Administrators will be notified by email at least 14 days before significant changes take effect. Continued use of the Platform after the changes take effect constitutes acceptance of the updated Terms. The current version is always available on this page.

15. Alternative dispute resolution

If the Administrator-consumer is dissatisfied with the handling of a complaint, they may submit a proposal for alternative dispute resolution. The competent ADR body is the Slovak Trade Inspection (SOI), Prievozská 32, 827 99 Bratislava, web: www.soi.sk. Consumers may also use the EU online dispute resolution platform: ec.europa.eu/consumers/odr.

16. Governing law and final provisions

16.1 These Terms are governed by the law of the Slovak Republic. If any provision is invalid or unenforceable, the remaining provisions remain in full force. The Provider may transfer rights and obligations under this contract to a third party (e.g. in a business sale or merger), of which the Administrator will be notified.

17. Contact

Questions, complaints and other submissions regarding these Terms: [email protected]

These Terms enter into force on 25 May 2026. Last updated: May 2026.